STORE POLICY

Our refund and returns/store policy lasts 30 days from date of purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Please reach out to the team at: hello@airstrideequine.com before returning your product.

If they do not fit or you have changed your mind on colour, and the boots are unworn, damage and dirt free, you can post back the boots (at your expense) and we will exchange them for the desired size (or colour) and send back to you at our expense. They must be returned within 30 days of arrival.

We are sure you will love your boots, but if you want to return them for a refund, providing they are unworn, damage and dirt free we will refund you the full amount less shipping costs. They must be returned within 30 days of arrival.

As the team inspects all products by hand while packaging, in the unlikely event you receive a faulty product, please contact us via email and we will organise an exchange at our expense.

Backorder Items

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed via your original method of payment as soon as possible. This process may take up to 5 business days.

If approved, your refund will be processed EXCLUDING Shipping & PayPal fees (at approx 2.9% – 3.9%). Specific amount can be found here: https://www.paypal.com/au/webapps/mpp/merchant-fees

There are certain situations where only partial refunds may be granted or your refund may be rejected:

• Any item not in its original condition, is damaged, dirty or worn, or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after purchase (60 days international)

Late or Missing Refunds

If you haven’t received a refund yet, check via your original payment method. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@airstrideequine.com

Refunds with Product Retained

If you have been refunded but product has been retained, your product is not subject to any warranty or replacement.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at hello@airstrideequine.com and send your item to: Airstride Returns, PO Box 332 Cherrybrook, NSW, 2126, Australia.

Shipping your Returns

To return your product, you should mail your product labelled with your order number to: Airstride, PO Box 332, Cherrybrook, NSW, 2126, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items & Promotions

Only regular priced items may be refunded. Sale items cannot be refunded. Discount codes used on products are not classified as “sale items”.

Only one discount code can be used at a time.

Price adjustment policy – we do not offer retroactive price adjustments for purchases made prior to a sale or promotional event. Our pricing and promotions are subject to change without prior notice. Therefore, we cannot honour requests for refunds or credits for the difference in price.

Shipping Times

Our boots are shipped 1-2 business days from our Sydney Warehouse after receiving your order. This may be delayed slightly in times of high demand.

$14 Standard Australia
$17 Express Australia
$20 New Zealand Shipping
$30 International Shipping

APPROX SHIPPING TIMES – Please use this as a guide only. Items are shipped via Australia Post with a tracking number.
Standard AUS: 4-7 Business Days
Express AUS: 1-3 Business Days
New Zealand: 8-12 Business Days
United Kingdom: 6-10 Business Days
United States/Canada: 6-10 Business Days
Europe: 10-18 Business Days
Asia:  8-15 Business Days

Unauthorised Reselling

WARRANTY:

3-Month Manufacturing Guarantee
We offer a 3-month manufacturing guarantee on all items from the purchase date. This covers any manufacturing defects present in a product.

Exclusions
This warranty does not cover:

• Damage caused by improper use or care
• Accidents
• Excessive wear and tear throughout the 3 month period (assessed by the team at Airstride), including but not limited to rub marks, scratches, and loose stitching in areas subject to abrasion (such as near the fetlock)
• General wear and tear over time after the warranty period, including but not limited to rub marks, scratches, and loose stitching in areas subject to abrasion (such as near the fetlock)

Replacement Policy
We offer a 3-month replacement for items with a manufacturing defect that has been exacerbated by what is deemed general wear and tear and NOT excessive wear and tear (assessed by the team at Airstride)

Special Conditions for Overreach/Bell Boots
Due to their nature, overreach/bell boots can only be returned if they are found to be damaged prior to use. There is no warranty for these items.

Proof of Purchase
Proof of purchase must be provided. We do not accept responsibility for products sold to a third party.

How to Make a Warranty Claim
To make a warranty claim, please include photos and your order information in an email to our team at hello@airstrideequine.com for assessment. Await further instructions from our team.

Need help?

Contact us at hello@airstrideequine.com for further questions related to refunds and returns.

TERMS & CONDITIONS:

The purpose of this website (www.airstrideequine.com) is to provide information about our products, what it does and what it can do. It also acts as a platform in which to purchase product. Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use and disclaimer which, together with our Privacy Policy, govern our relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website. 

Your use of this website is subject to the following terms and conditions:

1. USE OF OUR WEBSITE

The content of this website is for your general information and use only and is subject to change without prior notice.

You can only every use our website for lawful purposes (such as researching or purchasing our goods or contacting us) in a manner consistent with the nature and purpose of this website, and in a way that doesn’t impact on anyone else’s use and enjoyment of the website. We have a zero-tolerance policy for users who conduct themselves unlawfully or encourage such conduct, who post any defamatory, obscene, offensive or scandalous material, harass or cause distress or inconvenience to any person or disrupt the website. We reserve the right to ban any users who engage in such behaviour.

You’re not permitted to change, add to, remove, deface, hack or otherwise interfere with our website or any material or content displayed on the website, or attempt to do any of those things.

Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.

2. INTELLECTUAL PROPERTY

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look, graphics, text, logos, button icons, video images, audio clips, code, scripts, design elements and interactive features of the website, and is protected by copyright under the laws of Australia and through international treaties.

Unless we say otherwise, all rights (including copyright) in the website are owned or controlled by us and are reserved by us. 

Any reproduction of the website or website content is prohibited other than in accordance with these terms. 

All designs, trade marks, service marks and trade names are owned, registered and/or licensed by us, save for any trademarks reproduced on this website which are not the property of or licensed to us, which are acknowledged on the website.

As a user of our website, we grant you a worldwide, non-exclusive, royalty-free, revocable license to use our website in accordance with these terms, to copy and store the website and its content in your device’s cache memory and to print pages form the website for your own personal and non-commercial use. 

Except outlined above, we don’t grant you any other rights whatsoever in relation to the website- all other rights are expressively retained and reserved by us and nothing you do on or in relation to the website will transfer any intellectual property or associated rights.

If you would like to share our website or social media content that’s freely available for re-use or is in the public domain, you are permitted to do so, as long as you attribute same to us and link back to our website will transfer any intellectual property or associated rights.

If you would like to share our website or social media content that’s freely available for re-use or is in the public domain, you are permitted to do so, as long as you attribute same to us and link back to our website. If you’d like to share, re-publish or otherwise use our website or content in a way that you aren’t expressly authorised to do by these terms, please don’t hesitate to get in touch with us. 

3. SUBMISSIONS
We’ll sometimes ask our users to contribute content to our website or social media. Please note before you do that any material you send to us (including any data, questions, comments, suggestions, ideas, designs, images, videos, audio, marks or other information) will be deemed to be non-confidential and non-proprietary, unless you tell us otherwise. You authorise us to use it for any purpose, without compensation to you.

4. PRIVACY
We take your privacy seriously. All information we collect through your use of the website and how we use and disclose it is set out in our Privacy Policy, which is available on our website.

5. LINKS TO OUR WEBSITE
If you would like to link to our website, please get in touch with us with your URL, a brief description of your website and why you want to establish a link. Please note that if we allow you to link to our website we may impost certain terms and conditions.

If the nature or content of your website changes in any significant way after the authorised link is established, you must let us know and provide us with a new description of your website. If the change means that your website is no longer a good fit with ours we may ask you to remove the link. Refusal will constitute a breach of these terms.

6. LINKS FROM OUR WEBSITE TO OTHER WEBSITES
We may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. Please note that we include these links for your convenience, however we don’t necessarily endorse, support the views, opinions, standards or information expressed on them. We have no control over the nature, content and availability of those websites. For your own safety, please make sure you check the protocols and standards of the linked sites before using them.

7. OUR USE OF COOKIES
We use cookies to monitor browsing preferences and to help us improve, promote and protect our website and services. By continuing to use the website, you agree to our cookie policy. You can find out more information about our cookie policy in our Privacy Policy, which is available on our website.

8. SECURITY
We use our best endeavours to ensure the website is free of any malware, bugs, viruses, trojan horses, ransomware or other harmful code or communications which may be transmitted to or through the website, including links to other sites.

9. GENERAL INFORMATION ONLY
We may give you general information on our website including the potential benefits of using natural products on your horses. This information should not be taken as or relied on as a substitute or replacement for professional medical advice (including as to diagnosis, treatment or aftercare). We recommend you seek out personalised advice in these areas according to your needs.

10. NO GUARANTEE
We do not warrant or guarantee specific outcomes. Any indications given on the website are examples and are based on experience. These must not be relied on to predict future outcomes. You agree that you have not relied on any warranty, guarantee or representation given by us entering into this agreement. 

11. DISCLAIMER AND INDEMNITY
Nothing in these terms limits or excludes any rights, guarantees, warranties, representations or conditions that you are entitled to by law that can’t be limited or excluded, including under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). 

Apart from that, to the extent permitted by law, we exclude all terms, guarantees, warranties, representations or conditions as to the performance, accuracy, timeliness or completeness or suitability of the information and materials found or offered on this website for any purpose which are not expressly stated in these terms. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

We will not be held liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable consumer guarantee to which you are entitled under ACL), loss of profit or opportunity, or damage to goodwill arising our of or in connection with the website or these terms (including as a result of not being able to use the website), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise. If we can’t exclude liability but we can limit it, we limit it to the maximum extent permitting under section 64A of the ACL.

We make the website available to you, however you use it at entirely your own risk, for which we will not be liable. Everything on the website is provided “as is” and “as available” – we don’t make any representation or warranties of any kind – and we exclude all liability for loss or damage you might suffer because of:

• failures, errors, mistakes, inaccuracies, interruptions, defects, delays, viruses, lost, stolen, altered or missed data, unlawful third part conduct arising out of the website; 
• Unsuitable or out of date information on the website (including third party material and advertisements on the website);
• You or any other person acting or not acting, on any information;
• Personal injury or property damage of any nature resulting from your or any other person’s access to or use of the website;
• Any unauthorised access to or use of information or data including personal and financial information, collected by us;
• Any interruption of transmission to or from the website;
• Any malware (bugs, viruses, Trojan horses, ransomware or other harmful code or communications) which may be transmitted to or through the website including links to other sites;
• Costs incurred by you in using the website and
• Links which are provided for your convenience.

It is your own responsibility to ensure that any services or information available through this website meet your specific requirements.

You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from you use of the website. 

12. CHANGES TO TERMS
If we divide to change these terms (and we can do so at any time), we’ll post a copy of our revised terms on our website. Changes to the terms will take effect immediately on being published on the website. Your continued use of the website indicates your acceptance of the revised terms. 

13. SEVERENCE
If any part of these terms is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed and the rest of the terms will remain in force.

14. NO AFFILIATION
Our website is not a part of the Facebook website, Facebook Inc, Youtube, Instagram, Snapchat, Twitter, Google or TikTok, nor is it endorsed by or affiliated with any of those websites or their owners in any way. 

15. TERMINATION
This agreement between us constituted by your use of the website may be terminated at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, however you will no longer be authorised to access the website. 

16. JURISDICTION
As we are based in New South Wales, Australia, these terms will be covered by the laws of New South Wales. In the event of any dispute, we ask that you first contact us, and we’ll do our best to resolve the dispute to our mutual satisfaction quickly, cheaply and efficiently. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of New South Wales and the courts of appeal from them.

DOCUMENT LAST UPDATED 01/12/2023