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GLOBAL SHIPPING AUS, NZ & USA RETURNS LOVED BY THOUSANDS

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We ship from Sydney, Australia. If applicable, customs fees, duties & taxes will be calculated upon checkout.

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AFTER SOME ANSWERS?

FAQ

Product Questions

How are these boots different to others?

Our boots allow for true cooling and air flow. As they contain only 100% 3D Theratex mesh on the inside, they act like a honeycomb structure that allows air to travel inside and around the boot before escaping.

We do not use any overheating fabrics such as neoprene or fleece in our construction, providing you with some of the coolest boots on the market.

The difference between our boots and traditional is apparent in the first use.

Do your boots contain neoprene or fleece?

We pride ourselves on not using cheap, overheating materials like neoprene or fleece.

Studies have shown these can overheat legs to dangerous temperatures affecting tendon health.

Visit our Education page to view more.

How protective are they?

We currently offer lightweight protection with 2 new styles coming. On each product page you can see if they are Light, Advanced or Armour Protection.

Light is for horses who only need lightweight brushing protection.

Advanced offers a stronger strike area that is solid, but still flexible.

Armour protection has a flexible hard shell with maximum strike protection.

What size should I get?

On each product page there is a Size Guide. Please look at this carefully as our sizes are different to what other brands offer.

Your horse may be a Medium in another brand, and in ours you could be a different size.

It's best to email us after looking at the size guides if you are confused: hello@airstrideequine.com

Why are Original Sets of 4 no longer available?

We’ve temporarily removed the Original Tendon Boot - Sets of 4 from our store due to technical limitations with Shopify on how bundled products are handled at checkout, particularly around duty, tax, and discount calculations.

This change affects all customers, including those in Australia, and helps ensure every order is processed and shipped smoothly under our updated system.

You can still build your own set by purchasing two individual pairs (same product, same sizing flexibility), and any valid discount codes from past purchases or reviews can still be used at checkout.

We’re working on a better way to reintroduce bundle options in future.

Shipping, Taxes & Returns

How long does it take to get my order?

We dispatch items within 2 business days of ordering. This can extend to 3-4 days in peak BFCM & Christmas periods. We also have an annual shut down period between Christmas & New Years.

Shipping times are approximate and are as follows:

AUS Express via Australia Post: 1-3 Business Days
AUS Standard via Australia Post: 4-7 Business Days
NZ Express via Australia Post: 3-6 Business Days
International via DHL Express: 2-4 Business Days

What are the taxes & duties?

Your taxes & duties are calculated at checkout and vary country to country.

If you believe you have ordered and these have not been applied, we may need to cancel your order and try again.

Please contact us for assistance.

You must pay these taxes at checkout as we ship DDP (Delivery Duty Paid) via DHL.

What is the Returns & Exchange Policy?

You can find our full returns & exchange policy by clicking this link: REFUND POLICY

Why is there a minimum order of £135 for UK?

We’re currently setting a £135 minimum spend for UK customers due to UK tax system complexities.

Under UK rules, all goods under £135 require the seller to register, collect, and remit VAT directly to HMRC at checkout.

Right now, we don’t have the systems in place to manage this accurately, so we’re focusing on orders above the threshold, where VAT is collected by UK Customs instead.

This ensures your order arrives smoothly without delays or rejected deliveries, while we explore better long-term options.

Shop the boots loved globally.

Loved by professionals, vets and everyday riders.

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