AFTER SOME ANSWERS?
FAQ
Product Questions
I'm not sure what boot to get?
Choosing boots can be confusing! We've designed this handy comparison page to talk about our different styles which can help you make the right choice for your horse: COMPARE AIRSTRIDE BOOTS
If you're still a bit unsure, feel free to email us and we are so happy to help you.
How are these boots different to others?
Our boots allow for true cooling and air flow. As they contain only 100% 3D Theratex mesh on the inside, they act like a honeycomb structure that allows air to travel inside and around the boot before escaping.
We do not use any overheating fabrics such as neoprene, fleece, silicone or rubber in our lining, providing you with some of the coolest boots on the market.
The difference between our boots and traditional is apparent in the first use.
As we were the first Australian brand to focus on mesh boots, our credibility, science and veterinary backing can't be matched.
Do your boots contain neoprene or fleece?
We pride ourselves on not using cheap, overheating materials like neoprene or fleece.
Studies have shown these can overheat legs to dangerous temperatures affecting tendon health.
Visit our Education page to view more.
What level of protection do they offer?
We offer 3 types of protection: Light, Advanced or Armour Protection.
Light is for horses who only need lightweight brushing protection mainly during flat work.
Advanced offers a stronger strike area that is solid, but still flexible. Perfect for horses who need stronger brushing protection or owners who would like a brushing style boot over fences (like in cross country).
Armour protection has a flexible hard shell with maximum strike protection. Ideal for horses who knock or do high impact exercise like jumping.
What size should I get?
On each product page there is a Size Guide. Please look at this carefully as our sizes are different to what other brands offer.
Your horse may be a Medium in another brand, and in ours you could be a different size.
The easiest way to follow the size guide is to look at the height of your horse. The measurements are of the actual boots themselves and not your horses legs.
It's best to email us after looking at the size guides if you are confused: hello@airstrideequine.com
Do you offer veterinarian discounts?
Yes - we offer a 50% professional refund for veterinarians on their first order, who are happy to share their experience using Airstride®.
Simply place your order, try the boots, and provide a short testimonial or tag us in a social post/video we can share. We’ll then refund 50% as a thank you for your professional feedback. Email us for more info: hello@airstrideequine.com
Is Airstride available in stores?
Currently Airstride products are only available directly through us via our website.
Our products are so popular we cannot keep up with demand to properly stock retailers around the world.
We are working on improving product supply to do this in the future. If you are a retailer wanting to stock Airstride, please send our team an email.
How often do you go on sale?
We rarely go on sale… once a year, if that. Our pricing reflects our commitment to fair value, quality, and accessibility all year round.
We believe in honest pricing, not inflated markups followed by flashy discounts. If a brand is regularly offering 20–50% off, it usually means the product has been marked up significantly or you’re being overcharged the rest of the year.
That said, our newsletter subscribers & previous customers do receive exclusive vouchers and offers throughout the year as our way of saying thank you for being part of the Airstride community.
Shipping, Taxes & Returns
How long does it take to get my order?
We dispatch items within 2 business days of ordering. This can extend to 3 -4 days in peak BFCM (November) & Christmas periods. We also have an annual shut down period between Christmas & New Years.
Shipping times are approximate and are as follows:
- AUS Standard: 4 - 7 Business Days
- NZ Shipping: 3 - 6 Business Days
- US Shipping (from US Warehouse): 3 - 5 Business Days
- US Shipping (from AUS Warehouse): 6 - 10 Business Days
- International Shipping (CAN, EU, UK, Rest of the World): 6 - 21 Business Days
What are the taxes & duties?
USA: Duties & tariffs are now covered entirely by Airstride as our gift to you.
CA, UK, EU & Rest of the World: Local Duties & Taxes will be collected from you by Customs when your item lands in your country. These fees vary country to country. They will contact you via email or phone with the import fees before delivering your order.
What is the Returns & Exchange Policy?
You can find our full returns & exchange policy by clicking this link: REFUND POLICY
Why is there a minimum order of £135 for UK?
We’re currently setting a £135 minimum spend for UK customers due to UK tax system complexities.
Under UK rules, all goods under £135 require the seller to register, collect, and remit VAT directly to HMRC at checkout.
Right now, we don’t have the systems in place to manage this accurately, so we’re focusing on orders above the threshold, where VAT will be charged & collected by UK Customs instead. You will need to pay this when your item arrives in the UK.
If you are a UK Retailer and are interested in stocking our products, we'd love to hear from you!
How do I make a return or exchange?
You can find our full returns & exchange policy by clicking this link: REFUND POLICY
Once you have confirmed your return/exchange meets this policy, please visit our online portal: RETURNS/EXCHANGES PORTAL